Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how jijigg Casino ("jijigg," "we," "us," or "our") collects, uses, discloses, and protects personal information obtained from users ("you," "your," or "User") of our website located at https://jijigg.cam and all associated services, features, content, and applications (collectively, the "Service").

At jijigg, we are committed to protecting your privacy and ensuring the security of your personal information. This Policy is designed to help you understand what information we collect, why we collect it, how we use it, and what choices you have regarding your information. By using the Service, you acknowledge that you have read and understood this Policy and consent to the collection, use, and disclosure of your personal information as described herein.

This Policy applies to all users of the Service, including visitors who browse without creating an account, registered users who maintain active accounts, and former users whose accounts have been closed. This Policy should be read in conjunction with our Terms and Conditions, which govern your use of the Service.

2. Information We Collect

2.1 Information You Provide Directly

When you register for an account or use the Service, you provide us with personal information directly, including but not limited to:

• Account Registration Information: Full name, date of birth, email address, phone number, residential address, username, and password
• Identity Verification Information: Government-issued identification documents (passport, driver's license, national ID), proof of address documents (utility bills, bank statements), and selfie photographs for identity verification
• Financial Information: Payment method details (GCash number, bank account information, credit/debit card details, cryptocurrency wallet addresses), transaction history, deposit and withdrawal records
• Communication Data: Messages, emails, and other communications with our customer support team, including chat transcripts and email correspondence
• Voluntary Information: Any other information you choose to provide through surveys, promotions, contests, or feedback forms

2.2 Information Collected Automatically

When you access or use the Service, we automatically collect certain information about your device and usage patterns:

• Device Information: Device type, operating system, browser type and version, device identifiers (IMEI, UDID, MAC address), screen resolution, and device settings
• Usage Data: Pages visited, features used, time and date of access, time spent on pages, clickstream data, referring/exit pages, and interaction with Service features
• Location Information: IP address, geographic location data (country, region, city), and time zone information
• Gaming Activity: Games played, bets placed, bet amounts, game outcomes, winnings, losses, bonus usage, and gameplay patterns
• Technical Data: Log files, error reports, performance data, and diagnostic information

2.3 Information from Third Parties

We may receive information about you from third-party sources, including payment processors, identity verification services, fraud prevention services, marketing partners, and publicly available sources. This information helps us verify your identity, prevent fraud, and improve our Service.

3. How We Use Your Information

jijigg uses the collected information for various legitimate business purposes, including:

3.1 Service Provision and Account Management

• Create, maintain, and manage your account
• Process deposits, withdrawals, and other financial transactions
• Provide access to games, features, and services
• Process bets, calculate winnings, and credit account balances
• Administer bonuses, promotions, and loyalty programs
• Provide customer support and respond to inquiries

3.2 Legal and Regulatory Compliance

• Verify your identity, age, and eligibility to use the Service
• Comply with applicable laws, regulations, and licensing requirements
• Fulfill know-your-customer (KYC) and anti-money laundering (AML) obligations
• Respond to legal processes and cooperate with law enforcement authorities
• Maintain records required by gaming regulators

3.3 Security and Fraud Prevention

• Detect, prevent, and investigate fraudulent activity, unauthorized access, and security incidents
• Monitor for suspicious betting patterns and account abuse
• Protect the integrity of our games and prevent cheating
• Enforce our Terms and Conditions and other policies

3.4 Service Improvement and Analytics

• Analyze usage patterns and trends to improve Service functionality
• Develop new features, games, and services
• Conduct research and analytics to enhance user experience
• Test and optimize website performance and reliability

3.5 Marketing and Communications

• Send promotional materials, newsletters, and marketing communications about new games, bonuses, and special offers
• Personalize content and recommendations based on your preferences and activity
• Conduct surveys, contests, and promotional campaigns
• Send transactional notifications about your account and activities

4. Legal Basis for Processing

We process your personal information on the following legal grounds:

4.1 Contractual Necessity

Processing is necessary for the performance of our contract with you (Terms and Conditions), including providing the Service, processing transactions, and managing your account.

4.2 Legal Obligations

Processing is necessary to comply with our legal obligations under Philippine law and international regulations, including identity verification, age verification, anti-money laundering compliance, and gaming regulation requirements.

4.3 Legitimate Interests

Processing is necessary for our legitimate business interests, including fraud prevention, security monitoring, service improvement, analytics, and marketing, provided such interests are not overridden by your fundamental rights and freedoms.

4.4 Consent

For certain processing activities, such as marketing communications and non-essential cookies, we rely on your explicit consent, which you may withdraw at any time.

5. Information Sharing and Disclosure

jijigg does not sell your personal information to third parties. However, we may share your information with the following categories of recipients for the purposes described in this Policy:

5.1 Service Providers

We share information with trusted third-party service providers who perform services on our behalf, including payment processors, identity verification services, cloud hosting providers, customer support platforms, marketing services, and analytics providers. These service providers are contractually obligated to protect your information and use it only for specified purposes.

5.2 Game Providers

We share necessary information with game developers and providers whose games are offered on our platform. This enables them to operate games, maintain game integrity, and provide technical support.

5.3 Regulatory Authorities

We may disclose information to gaming regulators, licensing authorities, and government agencies as required by law or to comply with regulatory requirements.

5.4 Law Enforcement and Legal Process

We may disclose information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements, or when we believe disclosure is necessary to protect our rights, investigate fraud, or respond to legal process.

5.5 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

5.6 With Your Consent

We may share information with third parties when you have provided explicit consent for such sharing.

6. Data Security and Protection

jijigg employs industry-leading security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security practices include:

6.1 Technical Safeguards

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS encryption protocols
• Secure Storage: Personal information is stored on secure servers with encryption at rest
• Firewall Protection: Network firewalls protect our systems from unauthorized access
• Intrusion Detection: Real-time monitoring systems detect and respond to security threats
• Regular Security Audits: Independent security assessments and penetration testing conducted regularly

6.2 Organizational Safeguards

• Access Controls: Personal information is accessible only to authorized personnel who need it to perform their job functions
• Employee Training: Regular privacy and security training for all employees
• Confidentiality Agreements: All employees and contractors sign confidentiality agreements
• Incident Response: Documented procedures for responding to data breaches and security incidents

6.3 Your Security Responsibilities

While we implement robust security measures, you are responsible for maintaining the security of your account credentials. Never share your password, use strong unique passwords, enable two-factor authentication if available, and notify us immediately of any unauthorized account access.

7. Data Retention and Deletion

We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7.1 Retention Periods

Data Category	Retention Period	Reason
Account Information	Duration of account + 7 years after closure	Legal compliance, regulatory requirements
Transaction Records	7 years	Financial regulations, tax obligations
Identity Verification	7 years after account closure	KYC/AML compliance
Gaming Activity	5 years	Gaming regulations, dispute resolution
Marketing Communications	Until consent withdrawn + 30 days	Marketing purposes
Support Communications	3 years	Customer service quality, dispute resolution

7.2 Deletion

After applicable retention periods expire, we securely delete or anonymize your personal information. However, certain information may be retained in aggregated, anonymized form for analytical purposes. We may also retain information necessary to comply with legal obligations, resolve disputes, or enforce our agreements beyond standard retention periods.

8. Your Privacy Rights

Under applicable Philippine law and international data protection standards, you have certain rights regarding your personal information:

8.1 Right to Access

You have the right to request access to the personal information we hold about you and to receive a copy of such information in a commonly used electronic format.

8.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information. You can update most account information directly through your account settings.

8.3 Right to Erasure

You have the right to request deletion of your personal information, subject to legal retention requirements and legitimate business interests. Account closure does not automatically delete information subject to regulatory retention periods.

8.4 Right to Restriction

You have the right to request restriction of processing of your personal information in certain circumstances, such as when you contest the accuracy of the information or object to processing.

8.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, machine-readable format and to transmit that information to another controller.

8.6 Right to Object

You have the right to object to processing of your personal information for direct marketing purposes or processing based on legitimate interests.

8.7 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

8.8 Exercising Your Rights

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within thirty (30) days. To protect your privacy, we may require verification of your identity before processing your request.

9. Cookies and Tracking Technologies

jijigg uses cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content.

9.1 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly, including session management, security, and authentication
• Performance Cookies: Collect information about how visitors use the website, helping us improve performance and user experience
• Functional Cookies: Remember your preferences and settings to provide enhanced features
• Targeting/Advertising Cookies: Used to deliver relevant advertising and track advertising campaign performance

9.2 Managing Cookies

You can manage cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality and your ability to use certain features. Most browsers allow you to refuse cookies, delete existing cookies, or receive notifications when new cookies are set.

9.3 Third-Party Cookies

We may allow third-party service providers to place cookies on your device for analytics, advertising, and performance monitoring purposes. These third parties are bound by their own privacy policies.

10. International Data Transfers

Your personal information may be transferred to and processed in countries other than the Philippines, including countries that may have different data protection standards. When we transfer information internationally, we implement appropriate safeguards to protect your information, including:

• Standard contractual clauses approved by relevant data protection authorities
• Ensuring recipient countries provide adequate data protection levels
• Implementing technical and organizational security measures
• Obtaining your explicit consent where required

By using the Service, you consent to the transfer of your information to countries outside the Philippines for the purposes described in this Policy.

11. Children's Privacy

The Service is not intended for individuals under the age of twenty-one (21) years. We do not knowingly collect personal information from minors. If you are under 21, you must not use the Service or provide any personal information to us.

If we discover that we have inadvertently collected personal information from a minor, we will promptly delete such information from our systems. Parents or guardians who believe we have collected information from a minor should contact us immediately at [email protected].

12. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Any changes will become effective immediately upon posting the revised Policy on our website. The "Last Updated" date at the top of this Policy indicates when it was last revised.

Material changes that significantly affect your rights or how we handle your personal information will be communicated through prominent notice on our website, email notification, or other appropriate means. Your continued use of the Service after such changes constitutes acceptance of the revised Policy.

We encourage you to review this Policy periodically to stay informed about how we protect your personal information.